Support policy
Clear response targets for GAASFlow firms
Support hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays. Email Support@GAASFlow.com. Response time means acknowledgement and initial triage, not guaranteed resolution.
| Priority | Examples | Target acknowledgement |
|---|---|---|
| Urgent | Cannot access production, suspected data exposure, or security incident | Within 4 business hours |
| Standard | How-to questions, configuration, billing, or non-blocking defects | Within 1 business day |
Commitment boundary
These are published operating targets, not a contractual service-level agreement or resolution guarantee. Firm-plan contractual terms may be agreed separately. Active service information and public incident history appear on the status page.